Shipping policy
Shipping & Delivery
Shipping Policy
All orders are processed within 1-2 business days (excluding Sundays and public holidays) after you receive your order confirmation email. You'll get another notification with tracking details once your order ships.
Shipping Rates & Delivery Times
We provide tracked shipping with the following estimated delivery windows:
- United States: 6-12 Business Days
- Canada: 7-15 Business Days
- Rest of the World: 6-12 Business Days
Please note: These are estimated timeframes and may vary.
How Do I Track My Order?
Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update and become available.
If your order hasn't arrived within the estimated timeframe after receiving your shipping confirmation, contact us at info@seralline.com with your name and order number. We'll investigate and help resolve the issue.
Refunds, Returns & Exchanges
We stand behind our products with a 30-day money-back guarantee. Whether used or unused, you can return any product within 30 days of delivery for a full refund.
Please note that customers are responsible for return shipping costs. Refunds will be processed to your original payment method once we receive and inspect the returned item.
Damaged Orders
If your order arrives damaged, please email us immediately at info@seralline.com with your order number and a photo of the damage. We'll review each case individually and work with you to find the best solution.
Questions?
If you need any assistance, don't hesitate to reach out at info@seralline.com. We're here to help!